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The Terms and Conditions, Enrolment,
RPL, and Appeals Procedures are summarised in this section.
Students must read (and sign as having
read) the Student Charter Handbook.
This is available as a download from this site, but is also mailed
to enroled students as a part of their induction. The handbook contains
the full versions of the Terms and Conditions, Enrolment, RPL, and
Appeals Procedures.
STUDENT WELFARE
AND GUIDANCE SERVICES
Students are welcome to contact our
counsellor for a confidential discussion of their course progress,
payment issues, or to be guided through any life and/or study difficulties
they may be experiencing.
Our counsellor is also available to support students who wish to
express any concerns they may have in respect to the course which
they are undertaking.
CODE OF PRACTICE
AND STUDENT CHARTER HANDBOOK
The Aromatherapy College of Australia
has developed and will maintain a commitment to high standards in
the provision of vocational education and training and other client
services. Details of our Code of Practice will be given to enroled
students in the Student Charter Handbook.
The Code of Practice covers the following areas:
- Detailed Terms and Conditions
- Fees, Payment and Refunds Procedures
- Language Literacy and Numeracy
- Pre-requisites
- International Students Procedures
- Privacy and Liability
- Disciplinary and Appeals
Procedures
- Ethical Practice, Educational Standards
and Marketing
The Student Charter handbook also covers
the following:
- Information about the College and
its Staff
- Student Selection and Equal Opportunity
- Student Induction Procedures
- Study Support and College Facilities
- Flexible Assessment and Recognition
of Prior Learning (RPL) Procedures
TERMS AND CONDITIONS:
As part of the enrolment
procedure, students agree to the following terms and conditions:
DEPOSIT ON ENROLMENT
A deposit is required on enrolment and will vary for each course.
Students will be advised accordingly. All deposits are non-refundable.
COURSE FEE PAYMENT OPTIONS
Fees may be paid either as a lump sum on commencement,
or by a monthly payment plan as indicated on the Enrolment Form.
When choosing the payment plan, payments are due on or before 4pm
on the 1st day of each month, regardless of whether work is submitted
or not. A late payment levy of $15 will apply on all outstanding
fees. All fees are to be paid in full before the relevant award
will be issued.
Some courses are subject to GST, although in general, the higher
qualifications are exempt. You will be advised at the time of enrolment.
Overseas students do not pay GST.
Please note: Overseas students add 10% to all prices for postage.
REFUND POLICY
Should the College cancel any course, participants are
entitled to a full refund or can transfer funds to a future course.
In the event the student wishes to cancel their course, they need
to note the initial non-refundable deposit applies to all courses.
Refunds can be negotiated on the basis of personal hardship and
upon provision of a medical certificate. In this instance, fees
may be refunded on a pro-rata basis. No refund is available otherwise
to participants who leave or discontinue studies before finalising
the course.
The College reserves the right to cancel, without refund, the course
of study for any student whose contact with the College has lapsed
in excess of 12 months.
The Aromatherapy College of Australia will safeguard all fees paid
by students in a separate bank account. A fair and equitable Refund
Policy is provided to students in the Student Charter Handbook.
EXTENSION, SUSPENSION, AND REFUSALS
OF ENROLMENTS
The College may extend or suspend the enrolment of a student
in the light of a case made on behalf of that student.
The College reserves the right to suspend and withdraw services,
or refuse the enrolment of a student under certain circumstances.
There may be prerequisites prior to commencing a program due to
health requirements or the nature of the program. These will be
clearly shown in the course information.
Each case will be assessed equitably with a right to appeal in accordance
with the Appeals procedures.
ENROLMENT PROCEDURES
PRIOR TO ENROLMENT
Candidates are invited to contact the College for a full consultation
regarding their study options.
Detailed information will be made available regarding the complete
terms and conditions and important legal information such as:
- fees and
charges, including refund policy and exemptions (where applicable);
- provision
for language, literacy and numeracy assessment;
- client
support, including any external support for clients;
- flexible
learning and assessment procedures;
- welfare
and guidance services;
- appeals and
complaints procedures;
- disciplinary
procedures;
ENROLMENT APPLICATION
The enrolment application form is sent by mail or fax upon
enquiry at the college and may also be downloaded
here.
ACOA is obliged to check if students
have any Language, Literacy and Numeracy challenges or any other
Special Needs such as vision or mobility impairment. The College
uses this information to provide the necessary extra assistance
where possible, or to advise if we do not have the necessary facilities
to address these needs. The enrolment process may include a Special
Needs check which will differ depending on the course applied for.
Your completed Enrolment Form is to advise all the details necessary
to register as a student. Your completion of and signature on the
enrolment form indicates your agreement to the Terms and Conditions,
and your understanding of the Enrolment, and RPL procedures.
Please contact ACOA if you need assistance.
SUBMISSION OF FORMS
Forms may be posted or delivered to our premises. A number
of payment options are available as indicated on the enrolment form.
PROCESSING OF APPLICATIONS
When all forms and fees are received for the selected course,
enrolment is processed. This involves confirmation of the ability
of the College to accommodate the student (taking into account course
availability, pre-requisites and Special Needs).
INDUCTION/ORIENTATION
All correspondence students receive details in the mail
and by tele-consultation.
Face-to-face
students will receive the appropriate induction and/or orientation
by the first day of the course, to ensure they:
- understand
the information contained in the Student Charter Handbook and
course content
are familiar with facilities and resources;
- have identified
the key training, administration and support people;
- have necessary
course materials;
- know their
study schedules;
- know where
to access more information; and
- understand
the Rules and Regulations
Students will be required to sign an
acknowledgment form to indicate they have completed the induction
and orientation and that they understand and accept all the Terms
and Conditions stated, including the Rules and Regulations.
RECOGNISED PRIOR LEARNING (RPL):
All applicants for recognition of prior learning will be
considered on an individual basis by the college board.
The following factors will be taken into consideration:
As a registered training organisation (RTO), the ACOA recognises
relevant prior learning from other RTOs. However, all prior learning
outcomes achieved via training, life, and work experience, are taken
into consideration. The level of recognised prior learning (RPL)
is evaluated on a case by case basis. The enroling student needs
to provide supporting evidence of their relevant prior learning.
The level of RPL is evaluated on the basis of learning outcomes
already achieved; an assessment is made, and the cost and course
modules are customised accordingly. A skills test can be arranged
for this assessment.
There is a minimum RPL levy of $60 payable. The ACOA recognises
prior learning undertaken by its existing students who wish to enrol
in further courses.
MODES OF STUDY
- Distance
education
- Flexible
delivery
- Practical
intensives
- Clinic
work experience
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